Nikita Howells, Senior Dealer Services Executive
Flexibility is crucial for my job. From the moment I get into the office, and I check whether any customer queries need to be dealt with urgently, I know that I could be facing anything that day – perhaps even a situation I’ve never encountered before!
Of course, I have an overarching goal, which is to manage the provision of the best possible customer service through our phone lines and email systems. But there are so many ways of achieving that goal, and so many different questions coming in, that I always have to adapt to new circumstances. Investigating and resolving a query from one of our customers, or from a dealership or broker, is a challenge which I relish.
Thankfully, the flexibility of my role is matched by the flexibility of my hours. I work longer hours on two days of the week, and then shorter hours on the remaining three. This enables me to continue coaching gymnastics outside of my job at ALD.