For as long as this measure remains in place we would like to reassure all our customers that we will do everything we can to maintain service levels and minimise disruption.
Your usual contact and support team will remain the same and we have cross-trained employees across many of our operational roles to assist where needed.
All of our applications are continuing to operate as planned at the current time and we are working with our key suppliers to minimise interruption wherever possible. We anticipate some logistical challenges within our supply chain, however, as the motor trade and the ancillary services which support our industry adapt to the unprecedented restrictions that have been put in place. In this event, should you be directly affected, our support teams will endeavour to find an appropriate solution.
To efficiently process the increased volumes of enquiries we are receiving at the current time, for a limited period with effect from Tuesday 24th March, our telephone lines will be operational from 10.00hrs to 16.00hrs Monday to Friday. To further assist, specialist teams across our business are reviewing existing key policies and processes to ensure they remain relevant and appropriate to the changing circumstances, so that we can continue to fully support our customers.
We are aware some customers may experience financial difficulties as a result of the current situation and we would like to re-assure you of our commitment to you. We take our responsibility for Treating Customers Fairly and the handling of all customers who maybe experiencing vulnerability very seriously and we will do everything we can to support you over the coming weeks and months. If you are an existing customer and are experiencing difficulties in making your payments please email us at email@example.com and we will be in contact with you shortly. To help us to answer your query more efficiently, please quote your customer account number and vehicle registration number.
Your support and loyalty is valued at this time and we would like to thank you in advance for your patience and understanding.
Thank you for the confidence you have placed in us to look after your mobility needs.