ALD accident management scheme customers only
If your vehicle is undriveable FMG will recover and transport it to their nearest approved repairer. Subject to your insurance company's instructions repair work will commence typically within one working day.
During office hours and subject to your policy a hire vehicle may be provided for you so you can continue your journey (peak hours delivery can take up to 2 hours). Alternatively you will be taken to a place of safety or your office / home by the recovery agent dependent upon your circumstances and requirements at the time of incident.
If your vehicle is legally safe to drive then you may wish to report the incident at a later date convenient to you, only then will FMG book your vehicle in for repair. Subject to your policy, you will either be provided with a courtesy vehicle from the repairer or a short term hire vehicle.
For all accidents you must report the details over the phone to FMG. This should take 15 minutes, however if this is not convenient or possible at the time of incident, FMG will contact you or your fleet manager at a later date.
Depending on the severity of the damage to your vehicle and your company's repair policy, FMG can offer a one-day body shop repair or mobile repair.
FMG will manage all aspects of your repair and advise you of its progress by phone, email, or SMS. You can call Driver Assistance for an update at any time.
FMG is contracted to deliver your repaired vehicle back to you as soon as possible. Your vehicle will be returned to the pre-accident state and backed by a 5 year guarantee on all work undertaken.