Quick actions
We've collated some of our most common requests, if one of the below is relevant to you please click the link and submit the relevant form.
Something else?
Visit our FAQ page
Answers to of our most frequently asked questions
Complete our enquiry form
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Call us
Our phone lines are open Monday to Friday, and teams can be reached at the following times:
| Team | Opening hours | Phone number | Instructions |
|---|---|---|---|
| Customer service | 8.30am - 5.30pm | 03700 011 181 | Option 1, then option 8 |
| Personalised/cherish plates, fine and road tax management and V5 queries | 8.30am - 5.00pm | 03700 011 181 | Option 1, then option 5 |
| Financial support & arrears management | 8.30am - 5.00pm | 0117 908 6472 | Option 2 |
| Complaints | 8.30am - 5.00pm | 0117 908 6589 | Option 1 |
| Post car collection and appraisal queries | 8.30am - 5.00pm | 0117 908 6444 | Direct line |
New customers
If you do not have a current ALD Automotive agreement, please visit the Ayvens website to see how we can support.