Accidents and damage

If a vehicle you are leasing is damaged, potentially as a result of an accident, there are a number of things to understand and remember.

If you have not arranged accident management cover with us or another provider, it is your responsibility to arrange vehicle collection and repair after an accident.

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  Obtain details of other drivers and any witnesses. If your company has ALD Automotive accident management cover, use the specific card provided to get these details.
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  Take photos of the scene if possible.
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  Report the incident to us as soon as reasonably possible. With ALD accident management, call Driver Assistance at 08000 32 32 77 and select the 24/7 Accident Management option. Without it, notify us only if the vehicle is written off. Repairs can be done at your insurer’s approved centres.
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  Inform the Police immediately if anyone is injured or if you believe an offence has occurred.
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  Inform the Police within 24 hours if an animal is injured, street signs or property damaged, a third party failed to stop, or if you damaged property without owner details.

If your vehicle is written off or declared a total loss, contact both your insurance company and ALD Automotive promptly, authorising ALD to communicate with your insurer regarding your policy.

To notify us, email customerrelations@aldautomotive.com or call 03700 011 181. Please provide:

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  Vehicle registration number or your account reference number
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  The insurance company handling the claim
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  Insurance company case reference
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  Insurance company email address
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  Current vehicle mileage (if available)
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  Incident/accident date

This helps us assist you efficiently.