Returning a vehicle
Book your vehicle collection
When your contract is over, it’s time to say goodbye to your vehicle. This page is here to provide support and information about returning your vehicle to us following your term.
Ready to book your collection? Follow the link below and complete our form to arrange your collection.
What to return
Items to return prior to collection Your service history needs to be provided prior to the collection of the vehicle. Please send your service evidence to servicereturns@aldautomotive.com for one of our team members to review. - Use your vehicle registration without spaces (e.g., AB12CDE) as the email subject - Please attach your service history documents, unfortunately we do not accept weblinks - Proof must include date, mileage, and service location. Acceptable formats are invoices, service logbook images, or digital records - Guidance for printing digital records can be found in your vehicle’s handbook or from the manufacturer - If using a service logbook, please ensure it’s stamped by the service centre with visible evidence - The accepted file types are PDF, JPEG, and PNG - You’ll receive confirmation once your service history is processed Items to return on day of collection Everything provided with the vehicle at delivery must be returned. This includes, but is not limited to: - All sets of keys, including master and spare keys - Original documents such as the owners' manual etc. - Valid MOT certificate (if applicable) - Radio code cards - SD's, CDs or DVDs for satellite navigation (delete stored locations for security) - All removable audio equipment (such as 'face off' units) - Optional equipment not permanently fitted to the vehicle (tow bars, rear door sun shades etc.) - Emergency equipment supplied with the vehicle (jack, wheel brace, warning triangle, first aid kit etc.) - Spare wheel, on-board and legally compliant - If fitted. a working 'tyre mobility set' (sealing compound and a 12v compressor) - Original wheel caps Returning missing items You may be charged if any items above are not returned. If you or your company cannot return them at collection, you may return them later to avoid charges. Note that if the vehicle has been sold, no refunds will be given for missing items or service history.Damage to your vehicle
Despite careful driving and regular maintenance, a vehicle’s condition may deteriorate over time. This is called 'Fair Wear and Tear' and is defined by the BVRLA (British Vehicle Rental & Leasing Association) guidelines.
Below is a brief overview of what is considered acceptable wear and tear and what falls outside the accepted standard for cars and light commercial vehicles (LCVs).
BVRLA Fair Wear and Tear policy for cars
BVRLA Fair Wear and Tear policy for vans
What happens on collection?
- Your vehicle will be collected by one of our appointed collection agents
This will either be BCA Logistics (BCAL), Greenhous Group, AnyVan or Wilsons (in Northern Ireland). The collection timeframe is between 08:30 and 18:00. Our collection agent will contact you the working day before to confirm your collection details.
- A full inspection of your vehicle will be carried out
This is undertaken at the roadside, takes around 30 minutes, and judged against BVRLA Fair Wear and Tear standards. Please hand over all of the vehicle’s paperwork, including the documented service history before the inspection begins.
- If a comprehensive inspection is not possible
The inspector will carry out a high level appraisal and mileage check of the vehicle before taking it away to a de-fleet centre for a full inspection against BVRLA standards.
- A copy of the inspection report will be sent to you via email
Any item that falls within the BVRLA Fair Wear and Tear limits will not be charged. The inspection report is not a final invoice, items that exceed the Fair Wear and Tear limits will result in us sending you/your company an invoice detailing how much the charges will be.
