At ALD Automotive, we take due diligence very seriously, and therefore we may ask you to provide additional documentation to prove your identity or your address when you apply for finance or wish to change any of the personal details we hold about you. This is not only to meet UK money laundering regulations, but also to help stop criminals from using financial products or services for their own benefit.
To guard against fraud, you will need to pass identity verification checks when you contact us to change any of your details. Depending on what you wish to change, we may require proof.
In order to confirm your identity, we will need to verify your name and address. There are two ways to do this:
All proofs must be valid as per the tables above, and clearly state your full name and, where required, your current address and income.
Proofs of who you are and where you live must be from different sources - for example, a Tax Notification Letter can't be used alongside a Child Benefit Letter as they are both issued by HMRC.
Please provide copies of original items (i.e. PDF files, scanned copies). We are not able to accept files downloaded onto Word or Excel.
If you're using a multi-page document such as a bank statement, please send all pages.
Your address must appear exactly as it does on your letters from us. If your address is incorrect on our letters, please contact us. If it is registered incorrectly with the Royal Mail, please contact them directly.