Treating customers fairly and the 'Make it Mine' philosophy is key to delivering the best possible experience, focussing on our input, identifying how we can help and ensuring both internal and external customers receive the best possible service.
ALD Automotive's Quality Management System (QMS) embodies our core values in our continual quest for innovation and service delivery:
The requirements of the system are mandatory for all employees, therefore the Company provide the necessary awareness to enhance our understanding of the system, and prevent deviations from the defined procedures. The internal objective setting programme for monitoring the personal development and performance of all staff is a key element here. In conjunction with the business objectives, we collectively adopt the PDCA cycle:
This allows every employee, in whatever capacity, to consistently perform his or her work to the highest standards.
The Company continues to support all Health & Safety and other legislation applicable to our business, regularly reviewing changes and the impact they may have on our business activities.
ALD Automotive is fully committed to providing customers with a complete service, and it is our aim to set the benchmark by which quality within our marketplace is measured. We constantly review and develop our business processes to ensure continual improvement. In recognition of this commitment, ALD Automotive first gained accreditation to BS EN ISO 9002:1994 in 1993. Subsequent enhancements were made to BS EN ISO 9001:2000 and 2008. ALD are now working to ISO 9001:2015 standard.
ALD Automotive is dedicated to providing a safe and healthy workplace. When carrying out our work activities, we also consider the effects on the wider environment, in order to minimize any harmful impact, so far as is reasonably practicable. As part of our commitment to a more sustainable future, ALD gained ISO 14001 via the Quality Accreditation body CARS QA in November 2007. ALD continue to apply and develop our management systems in line with new ISO9001 and 14001 criteria released in October 2015.
ALD Automotive Ltd is authorised and regulated by the Financial Conduct Authority.