Account reference number

Question 1

What is an account reference number?

ald · Accepted Answer

Your account reference number is typically between 5-8 numbers and starts with a letter of the alphabet. This is generally a Q, although some agreement types will start with a different letter. This number will be included on any invoices or letters you’ve received from us and is located at the top right of invoices as an ‘A/C Code’.

Question 2

Where can I find my account reference number

ald · Accepted Answer

It’ll be included on any invoices or letters you’ve received from us and is located at the top right of invoices as an ‘A/C Code’.

If you pay by Direct Debit, you’ll also be able to find your account reference number on your bank statement. It can be found next to your Direct Debit and will start with the letter S, followed by your account reference number.

Question 3

What should I do if I can't find my account reference number?

ald · Accepted Answer

If you can’t find your account reference number, please call us on [03700 011 181](targetSelf:tel:03700011181).

You’ll need to have your vehicle registration number to hand and be able to prove your identity to allow us to find your details and provide you with your account reference number.

If you’re contacting us on behalf of your company, you’ll need to be able to prove that you are authorised to act on behalf of your company.

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