Tesla Digital

Question 1

What is Tesla Digital?

ald · Accepted Answer

We provide Business Contract Hire (BCH) and Personal Contract Hire (PCH) to customers who place an order through either [www.tesla.com](targetSelf:www.tesla.com) or the Tesla app. You can [find out more about BCH here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/products/business-contract-hire/). You can [find out more about PCH here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/products/personal-contract-hire/).

Question 2

Do Tesla Digital agreements include a maintenance package?

ald · Accepted Answer

Tesla Digital Business Contract Hire (BCH) and Personal Contract Hire (PCH) are available with maintenance included or you can choose to maintain the vehicle yourself. You can find out [what’s included in a maintenance package here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/mots-servicing-maintenance/maintenance-package/)

Question 3

How can I apply for a Tesla Digital vehicle?

ald · Accepted Answer

You can place your application online at [www.tesla.com](targetSelf:www.tesla.com) or via the Tesla app. You can download the Tesla app at the App Store (Apple iOS) or Google Play Store (Android) by searching for ‘Tesla’.

Your application will follow the below process:

1. Choose your vehicle through [www.tesla.com](targetSelf:www.tesla.com) or via the Tesla app
2. Select your preferred mileage and term
3. Pay the reservation fee directly to Tesla. You’ll be provided with a reservation number, and your application will then move forward
4. Providing the model and finance option you selected are covered by us, you’ll be directed to our domain to complete your application. Our reference number will now be visible
5. Your application will then go through our underwriting process. You can [find out more about the underwriting process here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/getting-started/credit-checks-and-underwriting/). Once your application has been accepted, and a vehicle has been assigned to your order, Tesla will provide us with your vehicle details. Your application will then be updated with our reference number
6. You’ll be sent an email asking you to pay your advanced payment, set up your Direct Debit and sign your agreement online
7. Tesla will arrange the handover of your vehicle directly with you
8. We’ll start your contract from the day your vehicle is handed over to you

Question 4

What is the Tesla app used for?

ald · Accepted Answer

The Tesla app allows drivers to connect to their Tesla vehicle, providing functions such as charge progress monitoring, remote vehicle locking and unlocking, vehicle location tracking and range status monitoring. Each driver will need to be individually set up to access and benefit from the app.

Question 5

How do I add or remove a driver from my Tesla app if I have a Business Contract Hire (BCH) vehicle?

ald · Accepted Answer

Once your Tesla vehicle has been handed over to you, we will be able to add or remove drivers from your app. To request this, you can email us at [TeslaUK@aldautomotive.com](targetSelf:mailto:TeslaUK@aldautomotive.com).

Please ensure that your email is sent from the business email address registered to your account and includes your vehicle registration number.

To help us, please also include:

- The full name of the driver you’d like to add or remove.
- If you’re adding a driver, please also include the email address that will be used to access the app and let us know if you’re adding a new driver or the main driver (responsible for subscriptions, supercharging and servicing).
- If you’re removing the main driver, but not also handing the vehicle back to us, please advise us of the details of the new main driver.

Question 6

How do I add or remove a driver from my Tesla app if I have a Personal Contract Hire (PCH) vehicle?

ald · Accepted Answer

Once your Tesla vehicle has been handed over to you, we will be able to add or remove drivers from your app. To request this, you can email us at [TeslaUK@aldautomotive.com](targetSelf:mailto:TeslaUK@aldautomotive.com).

Please include your vehicle registration number and account reference number in your email. You can find guidance on [how to find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)

To help us, please also include:

- The full name of the driver you would like to add or remove.
- If you’re adding a driver, please include the email address that will be used to access the app.

Please be aware that only the contract holder can be the main driver. The main driver is responsible for subscriptions, supercharging and servicing.

You can find [information on who can drive your vehicle here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/vehicle-use/).

Question 7

How do I activate Tesla Premium Connectivity?

ald · Accepted Answer

The main driver (responsible for subscriptions, supercharging and servicing) can activate Tesla Premium Connectivity via the Tesla app or via the touchscreen in your vehicle.

If you can’t activate the Premium Connectivity, you’ll need to contact your local Tesla service centre and ask them to switch on the ‘Upgrades’ section in your vehicle.

We have provided blanket approval for the ‘Upgrades’ section to be switched on for all our Tesla Digital customers, so you won’t need additional authorisation from us for this.

Question 8

How can I contact you to discuss Tesla Digital?

ald · Accepted Answer

Please contact our Tesla Digital support team and they’ll be happy to help you. You can get in touch with the team on [0117 957 7376](targetSelf:tel:01179577376) or by emailing [TeslaUK@aldautomotive.com](targetSelf:mailto:TeslaUK@aldautomotive.com). If you already have an ALD reference number, please include this in your email or have this to hand when you call.

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