Mileage

Question 1

If I haven't used all of my contracted mileage allowance, can I get a refund or offset it against vehicle damage?

ald · Accepted Answer

The mileage allowance in your/your company’s contract is the maximum mileage the vehicle can be returned with at the end of the contract without incurring any excess mileage charges. We are unable to offer any refund if your/your company vehicle comes back to us with mileage below this maximum, and any unused mileage allowance cannot be offset against any vehicle damage charges.

However, companies with more than one vehicle on lease with ALD may be entitled to under mileage credits as part of mileage pooling.

If during the term of your/your company’s contract you realise you will not use all of the contracted mileage allowance, you/your company can make a request to reduce such contracted mileage allowance and we can provide you with a quote to show you how the change in mileage allowance will affect your monthly payments. Please be aware that reducing your mileage allowance does not always reduce the monthly payments, for example if the agreement is nearing the end of its term.

Question 2

What happens if I've exceeded my mileage limit?

ald · Accepted Answer

Your/your company’s agreement includes a mileage limit, which would have been decided when you/your company set-up your contract. The mileage limit is based on a certain amount of mileage per year of your/your company’s agreement. For example, if you chose a mileage limit of 10,000 miles per year and you have a three year agreement, your mileage limit for your total agreement will be 30,000 miles. Your/ your company’s mileage limit helps us determine the value of your vehicle at the end of your/your company’s contract, and is reflected in your/your company’s monthly payments.

If your/your company vehicle is returned and you’ve gone over your/your company’s agreed mileage limit, you/your company may need to pay excess mileage charges. You can check your agreement to see your mileage allowance and the pence per mile excess mileage charge.

If you/your company hand your vehicle back early, your/your company’s mileage limit will be decreased on a pro-rata basis to reflect this. If you/your company keep your vehicle beyond the end of your contract in the form of a late hire charge, your/your company’s mileage limit will be increased on a pro-rata basis to reflect this.

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