Fines

Question 1

How are fines dealt with?

ald · Accepted Answer

Depending on the type of fine or penalty notice, they'll either be issued directly to you, redirected (described as represented) to you, or paid by us and invoice to you.

It’s not possible for some fines, such as Congestion Charges and International fines to be represented, so these will be paid by us and invoiced to you.

If you’re the registered keeper of your vehicle, all fines will be issued directly to you. You can [find out who’s the registered keeper of your vehicle here.
 ](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/vehicle-log-book/)

Question 2

How can I request a copy of a fine issued directly to me?

ald · Accepted Answer

We can’t provide a copy of any fine that has been issued directly to you. You’ll need to contact the relevant issuing authority to request a copy from them.

Question 3

How do I contest a fine issued directly to me?

ald · Accepted Answer

You’ll need to liaise directly with the issuing authority to contest the fine.

Question 4

Do I need to let you know if I've successfully contested a fine that has been issued directly to me?

ald · Accepted Answer

No, if you’ve successfully contested a fine issued directly to you, you don’t need to let us know.

Question 5

A fine has been issued directly to me, but I wasn’t driving the vehicle, what do I need to do?

ald · Accepted Answer

You’ll need to liaise directly with the issuing authority to provide them with the correct driver details.

Question 6

How can I request a copy of a fine that has been redirected to me?

ald · Accepted Answer

You’ll be able to liaise directly with the issuing authority to request a copy of the fine, but you’ll need a third-party letter from us. This letter gives our permission, as the registered keeper, for the issuing authority to speak directly to you.

If you need a third-party letter to allow you to request a copy of a fine, please contact us at [maintenance.admin@aldautomotive.com](targetSelf:mailto:maintenance.admin@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181) and we’ll be happy to assist. You’ll need to include your vehicle registration number and account reference number in your email or have these details to hand when you call. You can find guidance on [how to find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).

Question 7

How do I pay a fine that has been recharged to me?

ald · Accepted Answer

Private individual customers will need to arrange to pay this manually by the date on the invoice, you can find details of the [available payment options here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/payments/).

For business customers (including sole traders) the payment will be taken automatically on your next Direct Debit date.

Question 8

How do I contest a fine that has been recharged to me?

ald · Accepted Answer

You’ll need a third-party letter from us to provide to the issuing authority. This letter gives our permission, as the registered keeper, for the issuing authority to speak directly to you. A third-party letter does not guarantee that the issuing authority will accept your appeal.

If you need a third party letter to support you with contesting a fine, please contact us at [maintenance.admin@aldautomotive.com](targetSelf:mailto:maintenance.admin@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181). You’ll need to include your vehicle registration number and account reference number in your email or have these details to hand when you call. You can find guidance on [how to find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)

Question 9

Do I need to let you know if I've successfully contested a fine that has been recharged to me?

ald · Accepted Answer

Yes, please contact us at [maintenance.admin@aldautomotive.com](targetSelf:mailto:maintenance.admin@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181) to advise us.

Please include the below information in your email or have it to hand when you call:

- Vehicle registration number
- Account reference number. You can find guidance on [how to find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)
- The date the fine was issued
- Fine amount
- Fine reference number

We’ll contact the issuing authority to obtain a refund. Once the refund reaches us, we’ll credit your account/issue a refund accordingly, including any administration fees that have been charged.

Question 10

I've received an invoice for a fine, but I wasn't driving the vehicle, what do I need to do?

ald · Accepted Answer

Please contact us at [maintenance.admin@aldautomotive.com](targetSelf:mailto:maintenance.admin@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181). You’ll need to include your vehicle registration number and account reference number in your email or have these details to hand when you call. You can find guidance on [how to find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).

We’ll investigate and, where applicable, credit your account/issue a refund accordingly, including any administration fees that have been charged.

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