Maintenance package

Question 1

I don’t have a maintenance package with ALD, might I have one with another provider?

ald · Accepted Answer

Some vehicle manufacturers, such as Polestar, provide a bespoke maintenance package free of charge for a certain period of time. You can find out more about any manufacturer package you may benefit from by contacting your vehicle’s manufacturer.

Question 2

Does my ALD maintenance package cover services, maintenance and MOTs?

ald · Accepted Answer

Yes, we cover the cost of your servicing, MOTs and routine maintenance as part of your vehicle’s maintenance package. You can find [further information about servicing, maintenance and MOTs here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/mots-servicing-maintenance/service-maintenance-mots/)

**Your responsibilities**

- Keep your MOT certificate up to date as it’s an offence to drive without a valid MOT.
- Ensure your vehicle is serviced on time and by an authorised dealer.
- Make sure that your vehicle’s service book, if it has one, is completed and up to date. Any costs that arise from not servicing the vehicle will need to be paid by you.
- Keep your oil and other fluid levels topped up. We recommend that you check the levels on a weekly basis. The cost of oil and fluids replaced as part of a scheduled service are included in your maintenance agreement, but the cost of oil and other fluids required in between services are excluded and you’ll need to pay for these.

Question 3

Does my ALD maintenance package include vehicle breakdown cover?

ald · Accepted Answer

Yes, assistance is included in your maintenance package if your vehicle breaks down due to a mechanical failure.

Your vehicle may also be covered under a manufacturer assistance programme. Please refer to the manufacturer’s handbook to check if they provide cover and call the emergency number quoted if so.

If your vehicle is not covered by your manufacturer’s assistance programme, or you’re unsure, please call Driver Assistance on [08000 32 32 77](targetSelf:tel:08000323277).

You can find out more about [breakdown cover here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/emergencies/breakdown/).

Question 4

Does my ALD maintenance package cover tyres and auxiliary items?

ald · Accepted Answer

Replacing tyres due to fair wear and tear is covered, unless the items have been specifically excluded. You can find out [further information about tyre replacement here. ](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/mots-servicing-maintenance/tyres/)

Replacing batteries, exhausts and auxiliary items, such as lightbulbs, fuses and wipers due to fair wear and tear is covered.

If any items need to be replaced as a result of damage or misuse you may need to pay for these.

**Your responsibilities:**

- Ensure that your tyres are replaced when required. We recommend checking that your tyres meet the legal requirements at least once every 2 weeks. You can find more information about [the legal requirements for tyres here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/mots-servicing-maintenance/tyres/).
- Make sure the manufacturer's remote software are carried out when required if you have a BEV.
- Ensure the battery is kept at optimal charging levels as recommended by the manufacturer.

Question 5

Does my ALD maintenance package cover windscreen and glass repair?

ald · Accepted Answer

Windscreen and glass repair isn’t included in your maintenance package.

**Your responsibilities**

- Ensure any cracks to your windscreen or vehicle windows are repaired or replaced immediately.
- All costs are your responsibility.

Question 6

Does my ALD maintenance package include accident management cover?

ald · Accepted Answer

We only provide accident management cover if you’re a company car driver, and your company has a separate accident management agreement in place with us. You can check this with your Fleet Manager and/or Company Car Policy.

For any other customers, accident management cover is not included in your agreement.

**Your responsibilities**

- If you have your own cover, call your provider for assistance.
- Follow the process as detailed by your accident management provider or insurer.
- If you don’t have cover, you’ll need to arrange the vehicle’s collection and repair.

Question 7

I’m a personal vehicle driver, does my ALD maintenance package include replacement vehicle cover?

ald · Accepted Answer

Daily Hire or replacement vehicles are not included as standard within your agreement. This is only offered to corporate customers and some customers that have been migrated to ALD from LeasePlan.

If your vehicle breaks down, you may be entitled to a replacement vehicle by your manufacturer’s assistance programme.

In the event of a breakdown, where the vehicle isn’t roadworthy, you can speak to our breakdown provider as you may be able to receive a vehicle for 48 hours. This service is included in your maintenance package. Please call Driver Assistance on [08000 32 32 77](targetSelf:tel:08000323277). You can find information about [breakdown cover here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/emergencies/breakdown/).

If you’re outside the period covered by the manufacturer or your vehicle is ‘off the road’ for a prolonged period, we won’t be able to assist you. If you need alternative transportation, you’ll need to arrange this and pay for this yourself.

Question 8

I’m a company vehicle driver, does my ALD maintenance package include replacement vehicle cover?

ald · Accepted Answer

If your vehicle breaks down due to a mechanical failure you may be entitled to a replacement vehicle through your manufacturer’s assistance programme. If you’re outside of their cover period or your vehicle is ‘off the road’ for a prolonged period, you should call Driver Assistance on [08000 32 32 77](targetSelf:tel:08000323277) so that we can advise you on the best course of action.

If you arrange a hire vehicle privately you may be liable for any costs incurred.

If you require a replacement vehicle after an accident, this may be covered by your company’s insurance. Alternatively, if your company vehicle is covered by our accident management service, we can arrange a hire vehicle and let you know if this will incur a cost.

For all replacement vehicle hires you will be asked for a copy of your driving licence and credit card details. To avoid any extra payments, you should return the vehicle with a full tank of fuel.

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