Service, maintenance and MOTs

Question 1

How do I book a service, MOT or carry out maintenance on my vehicle?

ald · Accepted Answer

This depends on if you have a maintenance package included in your agreement. You can find out more below:

**Without maintenance included on your agreement** - It’s your responsibility to ensure all servicing and maintenance work is carried out by an authorised dealer. You can use the MyALD app to find a local service centre. You can find out [how to access the app](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/about-us/ald-automotive-app/) here.

It’s up to you to keep your MOT certificate up to date. You must also ensure that the service book/electronic servicing record is updated by the servicing agent. Please be aware that it’s an offence to drive your vehicle without a valid MOT.

**With maintenance included** - It's your responsibility to ensure that your vehicle is properly serviced and maintained, however we’ll assist with booking your vehicle in for routine servicing work.

Simply call Driver Assistance on [08000 32 32 77](targetSelf:tel:08000323277) or [visit our booking portal here](targetSelf:https://www.aldservice.co.uk) to arrange a suitable time.

Where available, we’ll organise a collection/delivery service or courtesy vehicle. Please Note: you may be charged for these additional services.

It’s up to you to keep your MOT certificate up to date. You must also ensure that the service book/electronic servicing record is updated by the servicing agent. Please be aware that it’s an offence to drive your vehicle without a valid MOT.

Question 2

Where can I get a service, MOT or have maintenance work carried out on my vehicle?

ald · Accepted Answer

This depends on if you have a maintenance package included in your agreement. You can find out more below:

**Without maintenance package**

You can take your vehicle to any dealership or garage in your vehicle manufacturer's franchised network for servicing, MOTs and maintenance work.

You can use the MyALD app to find a local service centre. You can find out [how to access the app here. ](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/about-us/ald-automotive-app/)

You’ll need to ensure that your vehicle’s service book, if it has one, is completed and up to date. If your vehicle doesn’t have a service book, make sure you keep copies of the service invoices, as these will need to be sent to us at the end of your contract.

**With maintenance included**

Any work will need to be completed by an authorised garage. We’ll assist you with booking services, MOTs and maintenance work, simply call Driver Assistance on [08000 32 32 77](targetSelf:tel:08000323277) or visit our [booking portal here](targetSelf:https://ald.service.driveronline247.com/) to arrange a suitable time.

You’ll need to ensure that your vehicle’s service book, if it has one, is completed and up to date. If your vehicle doesn’t have a service book, make sure you keep copies of the service invoices, as these will need to be sent to us at the end of your contract.

Question 3

How far advance should I book a service?

ald · Accepted Answer

If your vehicle has a service light, we recommend booking the service as soon as its light comes on.

If your vehicle doesn’t have a service light, we recommend keeping an eye on the mileage and the time since the last service and booking the service either 1 month or 1,500 miles before it’s due. You can find more information on manufacturer recommended service intervals in ‘How will I know when my vehicle’s service is due?’.

Question 4

How will I know when my vehicle's service is due?

ald · Accepted Answer

This depends upon the mileage of the vehicle, or the duration between services. Most vehicles will alert you when the service is due via a service light on the vehicle’s dashboard.

You can find your vehicle’s service interval in the manufacturer’s handbook, usually located in your vehicle’s glove box. Your vehicle’s on-board information display (stored in the vehicle’s central information system) should also show when your vehicle was last serviced and when the next service is due.

If you can’t find your vehicle’s service interval, please call us on [0117 908 6220](targetSelf:tel:01179086220) or email us at [uk-servicebooking@aldautomotive.com](targetSelf:mailto:uk-servicebooking@aldautomotive.com). Please include your vehicle registration number and your account reference number in your email or have these details to hand when you call. You can find guidance on [how to find your Account Reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)

Question 5

Do I need to book a service if my vehicle is below the annual service mileage?

ald · Accepted Answer

Your vehicle’s service interval will be based on both a certain amount of mileage and a period of time. You’ll need to have your vehicle serviced either when you hit the recommended mileage, or when you hit the recommended time – whichever comes first.

For example, if your vehicle’s service interval is either 12 months or 15,000 miles, the service will be due at 12 months, even if your vehicle has not done 15,000 miles since the last service. Please note that this is an example only and service intervals vary from vehicle to vehicle.

Please be aware that failure to service your vehicle at the required intervals may invalidate the manufacturer's warranty and you may incur charges at the end of your contract when returning the vehicle. You can information about [end of contract charges here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/charges/).

Question 6

What happens if I miss a service or my history log is incomplete?

ald · Accepted Answer

If a service is missed, or the service history log is incomplete when the vehicle is returned to us, you’ll be liable for any costs incurred e.g. from an invalidated warranty or lower resale value. You can find information about [end of contract charges here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/charges/).

Question 7

How will I know when my vehicle's MOT is due?

ald · Accepted Answer

This depends on the type of vehicle you have and where your vehicle is registered:

- Cars and vans registered in mainland UK – the first MOT will be due three years after your/your company vehicle’s registration date
- Cars registered in Northern Ireland – the first MOT will be due four years after your/your company vehicle’s registration date
- Vans registered in Northern Ireland – the first MOT will be due three years after your/your company vehicle’s registration date
- Mini-buses registered in both mainland UK and Northern Ireland – the first MOT will be due one year after your/your company vehicle’s registration date
- Ambulances registered in both mainland UK and Northern Ireland – the first MOT will be due one year after your/your company vehicle’s registration date

Please be aware that the registration date of your/your company's vehicle may be earlier than the date on which you received the vehicle.

Question 8

Can you send me MOT reminders?

ald · Accepted Answer

If we’re the registered keeper of your vehicle, we’ll send you MOT reminders from three months before the MOT is due.

We can’t send reminders if we’re not the registered keeper of your vehicle, but you can sign up to receive MOT text message reminders from [GOV.UK](targetSelf:https://www.gov.uk/mot-reminder) here.

You can find guidance on [who’s the registered keeper of your vehicle here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/vehicle-log-book/)

Question 9

How can I check my vehicles MOT status?

ald · Accepted Answer

You can [check the status of your vehicle’s MOT here.](targetSelf:https://www.gov.uk/check-mot-status/)

Question 10

When can I arrange an MOT for my vehicle?

ald · Accepted Answer

We recommend that you start making plans to arrange your vehicle’s MOT from around three months before it’s due. If your MOT is completed more than a month before the due date, the renewal date will be pulled forward, so it may result in an MOT being due before the end of your agreement.

Question 11

My vehicle has failed it's MOT, what do I need to do?

ald · Accepted Answer

A vehicle can fail its MOT if the test identifies any problems that are considered dangerous or major. If your vehicle has failed its MOT, you can still drive it, providing the previous MOT has not yet expired and/or the reason for the failure is not considered dangerous.

If your vehicle’s previous MOT has expired and/or the reason for the recent failure is considered dangerous, you should not drive your vehicle until the relevant work has been completed, and your vehicle has passed the MOT retest.

The next steps depend on if you have a maintenance package included in your agreement. You can find out more below:

**Without maintenance package**

You’ll need to arrange for the required work to be carried out and cover the cost of this work.

Once the required work has been completed, you’ll need to arrange for the vehicle to have a new MOT test completed.

**With maintenance package**

We’ll support you with getting the required work completed and arranging an MOT retest. We’ll cover the cost of the retest and the cost of any work required, providing the repairs are not due to damage, misuse or neglect of the vehicle.

The authorised garage carrying out your MOT will contact us for this to be arranged.

If any repairs are required due to damage, misuse or neglect they won’t be covered under the maintenance package, so you’ll need to cover the cost. You’ll be advised of this by the authorised garage completing the MOT.

Question 12

Do I need to service and MOT my vehicle before returning it at the end of my contract?

ald · Accepted Answer

Your vehicle will need to have a valid MOT on the day it’s collected. If your vehicle’s MOT is due to expire before your vehicle collection, you’ll need to arrange for the MOT to be completed ahead of the collection.

If your vehicle’s service is due, this should be completed before the vehicle is collected. If the service isn’t due until after your vehicle is collected, you don’t need to have the service completed.

You’ll need to make sure that your vehicle’s service book, if it has one, is completed and up to date.

Question 13

Who is responsible for my vehicle's oil and fluid levels?

ald · Accepted Answer

You must check oil and fluid levels regularly, topping them up in-between services if needed.

The cost of fluids (including anti-freeze) required in-between services isn’t included in your finance agreement or maintenance package.

The cost of AdBlue isn’t included in your finance agreement or maintenance package.

Question 14

How do I arrange replacement tyres, batteries and exhausts?

ald · Accepted Answer

This depends on if you have a maintenance package included in your agreement. You can find out more below:

**Without maintenance package**

Your agreement doesn’t include the replacement of tyres, batteries and exhausts. You’re responsible for all costs for maintaining your vehicle and must settle these costs directly.

You must also return the vehicle with all tyres, including the spare wheel, meeting legal guidelines.

**With maintenance package**

Tyre replacement can be arranged at your local Kwik Fit or Kwik Fit Mobile. Simply call Driver Assistance on [08000 32 32 77](targetSelf:tel:08000323277).

Kwik Fit Mobile assistance will require your full tyre size and make of tyre currently fitted (i.e. 205/55 R 16 98T (load index must be included)).

The cost of replacing items such as high-quality tyres, batteries and exhausts caused by fair wear and tear are covered within your agreement, unless they have been specifically excluded.

You must also return the vehicle with all tyres, including the spare wheel, meeting legal guidelines.

You can find further [information about tyres here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/mots-servicing-maintenance/tyres/).

Question 15

Whose responsibility is it to ensure my vehicle is safe?

ald · Accepted Answer

It’s your responsibility to comply with vehicle safety legislation at all times.

Question 16

How can I contact you to discuss vehicle servicing, MOTs or maintenance?

ald · Accepted Answer

If you’d like to discuss booking a service, MOT or carrying out maintenance on your vehicle with our Customer Service team, please call us on [08000 32 32 77](targetSelf:tel:08000323277).

Frequently asked questions

How can we help you?

About us

Complaints

Contract queries

Life events

Electric vehicles

In case of emergencies

End of contract

Getting started

Managing my agreement

Servicing, maintenance and MOTs

Payments

Products

General Maintenance

Maintenance package

Service, maintenance and MOTs

Technical issues

Tyres