Vehicle collections process

Question 1

How far in advance of my end of contract can I book my vehicle’s collection?

ald · Accepted Answer

You can contact us to arrange your vehicle’s collection up to 13 weeks in advance of your end of contract.

It’s important that the insurance you have in place for the vehicle remains in place until the vehicle has been returned to us.

Once arranged, we’ll provide you with a booking confirmation and guidelines to support you with preparing your vehicle for collection.

Question 2

What should I do 45 days before the end of my contract?

ald · Accepted Answer

**Book your collection**

- Book a date for your vehicle’s collection. We need at least 5 working days’ notice before the date your agreement ends. We can collect your vehicle at a location that’s convenient for you (within mainland UK and Ireland). A collection fee may be payable at the time of booking. You can [book your collection here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/booking-your-vehicles-collection/).
- If you plan to leave your current vehicle at a dealership when you pick up your new vehicle, you’ll need to tell us that’s where you’d like it collected from.
- If your vehicle has a cherished plated, you’ll need to start the removal process. You can find information about r[emoving cherished plates here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/cherished-plates/).

Question 3

What should I do one month before my vehicle’s collection?

ald · Accepted Answer

**Prepare your vehicle for inspection & collection**

Check the condition of your vehicle [using the steps included here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).

If you spot any damage that falls outside of these guidelines, decide whether to repair it now to minimise the risk of charges when you hand the vehicle back.

Question 4

What should I do three weeks before my vehicle’s collection?

ald · Accepted Answer

**Check service receipts**

- Make sure your service/maintenance book is fully stamped and up to date.
- If your vehicle doesn’t have a service book, or service records stored on the vehicle’s key, you’ll need to provide us with paper copies of the service/maintenance history.
- The garage that completed your vehicle’s service/maintenance should be able to provide you with paper copies. You can [find out more here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).

Question 5

What should I do 10 days before the end of my contract?

ald · Accepted Answer

**Last chance to book your collection**

- Last opportunity to book a collection if you haven’t already. We need at least 5 working days’ notice before the date your agreement ends.
- Make sure your vehicle has a valid MOT, it must be in place on the day of collection.

Question 6

What should I do the day before my vehicle’s collection?

ald · Accepted Answer

**Carry out final checks**

- Remove all personal belongings and clear any data from the onboard sat nav, phone, or entertainment system. Please ensure you remove any active subscriptions.  You can find more information about [what you need to remove here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/)
- Send us your proof of service history/maintenance. You can find [guidance on returning these documents here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).
- Replace any items you’ve removed from the vehicle. You can find guidance on [what you need to return here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).
- You’ll receive a text from the collection agent to check you’re still happy with the collection date and location.

Question 7

Who will be collecting my vehicle?

ald · Accepted Answer

Your vehicle will be collected by one of our appointed collection agents. This will either be BCA Logistics (BCAL), Greenhous Group, AnyVan or Wilsons (in Northern Ireland).

Question 8

What time will the collection agent arrive?

ald · Accepted Answer

The collection timeframe is between 08:30 and 18:00.

We’re not able to book your collection for a specific time.

Our collection agent will contact you the working day before your vehicle’s scheduled collection date to confirm your collection details. They’ll also ask their inspectors to contact you on the day of your collection, at least 1 hour before they arrive.

Question 9

What happens during the vehicle inspection?

ald · Accepted Answer

Under normal circumstances, a full inspection of your vehicle against the BVRLA (British Vehicle Rental & Leasing Association) Fair Wear and Tear standards will be carried out ‘at the roadside’. This will take approximately 30 minutes, and you are welcome to observe as this takes place.

When it’s not possible for a comprehensive inspection to take place at the time of collection (for example because of adverse weather, poor lighting or vehicle cleanliness), the inspector will only carry out a high-level appraisal and mileage check of your vehicle. They’ll then take the vehicle away to a de-fleet centre. At the de-fleet centre, it will undergo its full inspection against BVRLA Fair Wear and Tear standards within controlled conditions.

This comprehensive inspection aims to capture all damage and details relating to the vehicles age, mileage, service history and condition.

[The BVRLA fair wear and tear guidelines can be found here](targetBlank:https://issuu.com/bfwsn67/docs/fwt_2014-15_issuu_ald_automotive_ca?e=2001091/8764530).

Question 10

What will happen after the collection?

ald · Accepted Answer

A copy of the completed inspection report will be sent to you via email, please let us know if you would prefer for this to be sent to you by post. We’ll also receive a copy of the inspection report.

We’ll review the inspection report. Any items that fall within the BVRLA Fair Wear and Tear limits will not be charged.

The inspection report is not a final invoice, items that exceed the Fair Wear and Tear limits will result in us sending you an invoice detailing how much the charges will be.

If you have a query relating to vehicle appraisal invoices, please contact us at [uk-disposals@aldautomotive.com](targetSelf:mailto:uk-disposals@aldautomotive.com).

You’ll also be invoiced for any excess mileage charges and any missing items.

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