Mileage

Question 1

Does my agreement include a mileage limit?

ald · Accepted Answer

Any contractual mileage limit would have been decided when you set-up your contract. The mileage limit is based on a certain amount of mileage per year of your agreement. For example, if you chose a mileage limit of 10,000 miles per year and you have a three-year agreement, your mileage limit for your total agreement will be 30,000 miles.

Your mileage limit helps us determine the value of your vehicle at the end of your contract and is reflected in your monthly payments.

Question 2

What happens if I've exceeded my mileage limit?

ald · Accepted Answer

If your vehicle is returned and you’ve gone over your agreed mileage limit, you may need to pay excess mileage charges. You can check your agreement to see your mileage allowance and the pence per mile excess mileage charge. You can [request a copy of your contract here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/copy-of-contract/).

Question 3

Will my mileage limit change if I hand my vehicle back early?

ald · Accepted Answer

Yes, your mileage limit will be decreased on a pro-rata basis to reflect this.

Question 4

Will my mileage limit change if I keep my vehicle in late hire?

ald · Accepted Answer

Yes, your mileage limit will be increased on a pro-rata basis to reflect this.

Question 5

If I haven't used all of my contracted mileage allowance, can I get a refund or offset it against vehicle damage?

ald · Accepted Answer

No, the mileage allowance in your contract is the maximum mileage the vehicle can be returned with at the end of the contract without incurring any excess mileage charges. We’re unable to offer any refund if your vehicle comes back to us with mileage below this maximum, and any unused mileage allowance can’t be offset against any vehicle damage charges.

Companies with more than one vehicle on lease with us may be entitled to under mileage credits as part of mileage pooling.

It may be possible to change your contracted mileage if you have a Personal Contract Hire (PCH), Business Contract Hire (BCH) or a Company Vehicle on a Contract Hire (CH) agreement.

Question 6

Can I amend my mileage allowance if I have a Contract Hire (CH) company vehicle?

ald · Accepted Answer

A contract reschedule allows you to alter some of the terms of your company’s Contract Hire agreement (lease). We can reschedule your company’s lease to increase or decrease the total contract mileage, providing there are at least six outstanding payments remaining on your company’s lease, not including the current month.

We can’t reduce your mileage allowance to below 5,000 miles per year, and the maximum end mileage must not exceed the below limits:

- Petrol, Hybrid Petrol and Electric:  150,000
- Diesel Cars, Hybrid Diesel and Plug-in Diesel: 160,000
- Diesel Vans:  200,000

If you’d like a Contract Hire mileage reschedule quote, please contact us at [customerrelations@aldautomotive.com](targetSelf:mailto:customerrelations@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181). Please include the below information in your email, or have these details to hand when you call:

- Your account reference number. You can find guidance on [how to find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).
- Your vehicle registration number
- Your vehicle’s current total contract mileage allowance
- The new total contract mileage allowance that you’d like us to provide a quote for

Question 7

Can I amend my mileage allowance if I have a Personal Contract Hire (PCH) or Business Contract Hire (BCH) vehicle?

ald · Accepted Answer

If you’re an individual customer, sole trader or small partnership (three partners or less) with a Contract Hire agreement you can request that we vary the total contract mileage, and we’ll consider your request.  If we do vary the total contract mileage it will be for a minimum of 5,000 miles.

We can’t reduce your mileage allowance to below 5,000 miles per year, and the maximum end mileage must not exceed the below limits:

- Petrol, Hybrid Petrol and Electric:  150,000
- Diesel Cars, Hybrid Diesel and Plug-in Diesel: 160,000
- Diesel Vans:  200,000

If you’d like a Contract Hire mileage reschedule quote, please contact us at [customerrelations@aldautomotive.com](targetSelf:mailto:customerrelations@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181). Please include the below information in your email, or have these details to hand when you call:

- Your account reference number. You can find guidance on [how to find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).
- Your vehicle registration number
- Your vehicle’s current total contract mileage allowance
- The new total contract mileage allowance that you’d like us to provide a quote for

Question 8

How can I find out how amending my mileage will affect my monthly payments?

ald · Accepted Answer

All requests to reschedule a lease are considered at our sole discretion. However, subject to such consent, if you’re interested in rescheduling your contract mileage, we’ll provide you with a quote to show you how the change in mileage allowance will affect your monthly payments.

If you decide to go ahead with the change, you’ll need to sign an updated agreement and return it to us by the deadline listed on the quote. Once we receive a signed copy of the agreement, we’ll confirm receipt.

Lease reschedule quotations are based on latest pricing and market conditions, which means it’s possible that either a decrease or increase in mileage could increase your monthly payments. We’ll always advise you whether it’ll be more cost-effective to go ahead with rescheduling your contracted mileage and any resulting amended monthly payments or stick with the original contract mileage and pay the excess mileage charge if applicable.

If you’d like a Contract Hire mileage reschedule quote, please contact us at [customerrelations@aldautomotive.com](targetSelf:mailto:customerrelations@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181). Please include the below information in your email, or have these details to hand when you call:

- Your account reference number. You can find guidance on [how to find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-centre/)
- Your vehicle registration number
- Your vehicle’s current total contract mileage allowance
- The new total contract mileage allowance that you’d like us to provide a quote for

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