Charges

Question 1

What are vehicle appraisal charges?

ald · Accepted Answer

If our collection agent identifies damage outside of the BVRLA fair wear and tear standards, you’ll receive an invoice clearly stating the damage charges.

Occasionally, collection agents may miss damage to a vehicle due to environmental impact such as poor light and/or weather conditions. You may be liable for any damage not recorded at point of collection when it’s clear that the damage isn’t new and has been missed at the initial inspection.

If damage on the vehicle prevents a standard collection and/or reduces the resale value of the vehicle, further costs such as the arrangement of a low loader transport vehicle and/or loss suffered by us could be incurred by you. You can find more details about [vehicle appraisal charges here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/)

Question 2

What is fair wear and tear?

ald · Accepted Answer

Even with careful driving and regular maintenance, a vehicle’s condition can deteriorate over time. This is known within the vehicle leasing industry as ‘fair wear and tear’, which is defined and governed by the BVRLA (British Vehicle Rental & Leasing Association) Fair Wear and Tear guidelines.

We use the BVRLA guidelines when assessing any damage identified on your vehicle.

Fair wear and tear is not to be confused with damage which occurs as a result of specific events like harsh driving, accident damage, incorrectly stowed items and/or driver negligence. If such damage is present when the vehicle is collected and inspected, costs will be recharged to you accordingly. You can find further information, including [indicative repair costs here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).

Question 3

Will I be charged a collection fee?

ald · Accepted Answer

Depending on your agreement type you might have to pay a collection fee. If you’re not sure if a collection fee is due, please call us on [03700 011 181](targetSelf:tel:03700011181) or email us at [customerrelations@aldautomotive.com](targetSelf:mailto:customerrelations@aldautomotive.com). Please have your vehicle registration number or account reference number to hand if calling us or include it in your email. You can find guidance on how to [find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)

Question 4

Will I be charged for an abandoned collection or special collection arrangements?

ald · Accepted Answer

You may be charged an ‘aborted collection fee’ if the vehicle isn’t available or has a dirty interior/exterior that impacts the collection agent’s ability to complete a detailed inspection.

A fee may also be charged if the vehicle is in an unroadworthy condition, for example illegal tyres, invalid MOT, warning lights on the dashboard or less than 100% charge remaining on the battery.

Additional fees may be charged if a low-loader is required to uplift your vehicle.

Question 5

What are late hire charges?

ald · Accepted Answer

You must contact us to arrange collection of your vehicle at least five working days before your end of contract date, otherwise late hire charges may apply. You can find out more about [late hire charges here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/extending-your-agreement/)

Question 6

What is an excess mileage charge?

ald · Accepted Answer

Your agreement includes a mileage limit, which would have been decided when you set-up or rescheduled your contract. If your vehicle is returned and you’ve gone over your agreed mileage limit, you may need to pay excess mileage charges. You can find more information about [excess mileage charges here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/mileage).

Question 7

What is fair wear and tear?

ald · Accepted Answer

Even with careful driving and regular maintenance, a vehicle’s condition can deteriorate over time. This is known within the vehicle leasing industry as ‘fair wear and tear’, which is defined and governed by the BVRLA (British Vehicle Rental & Leasing Association) Fair Wear and Tear guidelines.

We use the BVRLA guidelines when assessing any damage identified on your vehicle.

Fair wear and tear is not to be confused with damage which occurs as a result of specific events like harsh driving, accident damage, incorrectly stowed items and/or driver negligence. If such damage is present when the vehicle is collected and inspected, costs will be recharged to you accordingly. You can find further information, including [indicative repair costs here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).

Question 8

Where can I find information on acceptable levels of wear and tear?

ald · Accepted Answer

Please visit the [British Vehicle Rental and Leasing Association (BVRLA) Fair Wear & Tear guidelines](targetBlank:https://issuu.com/bfwsn67/docs/fwt_2014-15_issuu_ald_automotive_ca?e=2001091/8764530) for full information on acceptable levels of fair wear and tear when returning your vehicle.

You can also find details of the condition that your vehicle needs to be returned in in your agreement. You can request a [copy of your contract here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/copy-of-contract/).

Question 9

How can I query my vehicle appraisal invoice?

ald · Accepted Answer

You can find information about the condition that your vehicle [needs to be returned in and indicative repair costs here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/)

If you’ve received a vehicle appraisal invoice and have a query relating to it, please contact us at [uk-disposals@aldautomotive.com](targetSelf:mailto:uk-disposals@aldautomotive.com) or call us on [03700 011 181](targetSelf:tel:03700011181). Please include either your vehicle registration number or account reference number in your email or have these details to hand when you call. You can find guidance on [how to find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)

Question 10

How can I provide you with missing service history?

ald · Accepted Answer

If you would like to provide us with missing service history, please send it to us at [uk-disposals@aldautomotive.com](targetSelf:mailto:uk-disposals@aldautomotive.com), including the vehicle registration number in your email.

**Please be aware that if your vehicle has been sold, we won’t be able to refund any charges for missing service history.**

Question 11

Do I need to remove advertising/logos from my vehicle if my vehicle has been migrated to ALD from LeasePlan?

ald · Accepted Answer

Charges may apply for the removal of advertising or logos from your vehicle. To avoid charges, you’ll need to arrange for any advertising or logos to be professionally removed ahead of handing the vehicle back to us and ensure that any damage caused by their removal is repaired.

Any unrepaired damage may incur a charge. You can find information about [vehicle appraisal charges here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/)

Question 12

Do I need to remove advertising/logos from my vehicle if I have a Light Commercial Vehicle (LCV)?

ald · Accepted Answer

We won’t charge for removing advertising or logos from your vehicle unless the vehicle has a full body wrap. Please be aware that if any damage is discovered when we remove advertising or logos from your vehicle, you may be charged for this damage.

If your vehicle has a full body wrap, you’ll need to have this professionally removed before you hand the vehicle back to us and ensure that any damage caused by its removal is repaired. Any unrepaired damage may incur a charge.

You can find information about [vehicle appraisal charges here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle/)

Question 13

Do I need to remove advertising/logos if my vehicle isn't a Light Commercial Vehicle (LCV)?

ald · Accepted Answer

Charges will apply for the removal of advertising or logos from your vehicle. To avoid charges, you’ll need to arrange for any advertising or logos to be professionally removed ahead of handing the vehicle back to us and ensure that any damage caused by their removal is repaired. Any unrepaired damage may incur a charge.

You can find information about [vehicle appraisal charges here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle/)

Question 14

Will I be charged for dents and chips?

ald · Accepted Answer

Dents no larger than 15mm in diameter are acceptable where:

- There are no more than 2 per panel
- Paint surface isn't broken
- There are no dents on the wheel arch rims/trims
- There are no dents on roof or swage line

Chips that are no larger than 3mm in diameter are acceptable where:

- They are not rusted
- Paint surface isn't broken
- Max. 4 chips per panel, 6 chips per door edge and 8 chips per any forward-facing panel

The above will be deemed as Fair Wear and Tear and therefore not as chargeable damage when you return your vehicle.

You can see more information in the [BVRLA Fair Wear and Tear Guide here](targetSelf:https://issuu.com/bfwsn67/docs/fwt_2014-15_issuu_ald_automotive_ca?e=2001091/8764530).

Question 15

Scuffs and scratches

ald · Accepted Answer

Scuffs and scratches within 25mm are acceptable where:

- They can be polished out
- Primer/bare metal isn't showing
- Moulding/wheel arch trim isn't broken, cracked or deformed
- There are no more than 4 scuffs per panel

For wheels and tyres:

- Scuffs up to 50mm on the total circumference of the wheel rim and on alloy wheels are acceptable
- There must be no damage to sidewalls or tread

The above will be deemed as Fair Wear and Tear and therefore not as chargeable damage when you return your vehicle. You can see more information in the [BVRLA Fair Wear and Tear Guide here](targetSelf:https://issuu.com/bfwsn67/docs/fwt_2014-15_issuu_ald_automotive_ca?e=2001091/8764530).

Question 16

Do I need to replace a lost key?

ald · Accepted Answer

At the end of your contract your vehicle needs to be returned with all the keys, including the spare key. You can find more information about [what you need to return with your vehicle here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/).

The cost of replacement keys isn’t included in your agreement. If you need to replace a missing key, we recommend contacting your local dealership. They’ll be able to quote for the replacement key cost. Your dealership may need to see a copy of your vehicle’s log book (V5C) ahead of providing a replacement key. You can [request a copy of your vehicle’s V5C here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/managing-your-agreement/v5c/).

If you return your vehicle without all the keys, a charge for any missing keys will be invoiced as part of the vehicle appraisal process. You can [find out more about vehicle appraisal charges here. ](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/end-of-contract/preparing-your-vehicle-for-collection/)

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