Payment queries

Question 1

Can I change my Direct Debit collection date?

ald · Accepted Answer

Yes, you can choose one of the below collection dates:

- For private individual agreements, choose either the 14th, 21st or 28th of the month.
- For company or sole trader agreements, choose between the 18th, 24th or 26th of the month.

Depending on when in the month you request a change to your Direct Debit date, it could result in the current month’s Direct Debit still being taken on the previous date. You’ll be advised of this when the change is made.

To change your Direct Debit collection date, please contact us by either calling us on [03700 011 181](targetSelf:tel:03700011181) or emailing us at [customerrelations@aldautomotive.com](targetSelf:mailto:customerrelations@aldautomotive.com). Please have your vehicle registration number or account reference number to hand if calling us or include these details in your email. You can find guidance on how to[ find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).

Question 2

How can I change my bank details?

ald · Accepted Answer

Please call us on [03700 011 181](targetSelf:tel:03700011181). We may be able to update the details over the phone. If this isn’t possible, we’ll send you a blank Direct Debit Mandate by email, once the completed copy is received, we’ll update the details we hold.

We require 10 working days’ notice to amend bank details. If your payment is due during this time, it will still be processed via your current bank details. If your current bank details are no longer active, any payments due in this time will need to be paid manually.

Question 3

How can I request a copy of an invoice or my agreement?

ald · Accepted Answer

Please either complete our [invoice request form](targetSelf:https://www.aldautomotive.co.uk/en-gb/invoice-request/) here or call us on [03700 011 181](targetSelf:tel:03700011181).

Please have the below information to hand when calling:

Your account reference number. You can find guidance on [how to find your account reference number here.](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/)

Details of the invoice you require a copy of, including:

- Invoice number (if possible)
- Amount
- Date of the invoice

We can arrange to send your invoices by email each month. If you’d like to request this, please advise us of the email address you would like us to send them to.

Question 4

What manual payment methods do you accept?

ald · Accepted Answer

We accept the following cards: Visa, Mastercard and Maestro

Payment methods such as cash, Money Transfer Agencies (MTA), prepaid bank cards, travellers’ cheques, postal orders, PayPal or similar, or cryptocurrencies are not accepted.

Question 5

How can I make a payment by phone?

ald · Accepted Answer

You can call our 24/7 payment line on [01332 921 795](targetSelf:tel:01332921795). You’ll need your account reference number to hand when calling. You can find guidance on how to [find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).

Please enter the numeric element of your account reference only.

You can also call our Driver Care team on [0117 908 6472](targetSelf:tel:01179086472) between 08:30am and 5:30pm, Monday to Friday. Then one of our team can help you make a payment.

We accept the following cards: Visa, Mastercard and Maestro.

You should allow up to 3-5 working days for any phone payment to clear.

Question 6

How can I make a payment by bank transfer?

ald · Accepted Answer

You can transfer payments directly to our bank account using the below details:

- Sort Code: 40-14-13
- Account Number: 10186295
- Bank Account Name: ALD Automotive Ltd

Please use either your vehicle registration number or account reference number as the payment reference when completing the transfer. Then we can promptly allocate the payment to your account. You can find guidance on [how to find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).

Please allow up to 3-5 working days for your payment to reach us and be allocated to your account.

Question 7

How can I make a payment by cheque?

ald · Accepted Answer

Cheques should be made payable to ALD Automotive Ltd and sent to us at: ALD Automotive Ltd, Oakwood Drive, Emersons Green, Bristol, BS16 7LB.

Please use either your vehicle registration number or account reference number as the payment reference on the back of your cheque. Then we can promptly allocate the payment to your account. You can find guidance on [how to find your account reference number here](targetSelf:https://www.aldautomotive.co.uk/en-gb/faq/q/contract-queries/account-reference-number/).

Please allow up to 10 working days for your cheque to clear.

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