Experts in Vehicle Leasing

Accident Management

Accident Management

Road accidents are an unfortunate inevitability of running a fleet.

Our Accident Management programme provides an end-to-end solution to get your drivers back on the road.


Making an insurance claim is not high on the list of fun things to do. Yet accidents do happen – and, when they do, we’re here to support you and your drivers through the whole process, using our knowledge and expertise to deliver much-needed peace of mind.

Provided in partnership with the UK’s leading Accident Management specialist, FMG, we offer a fully managed service that proactively assists with any incident from start to finish. From vehicle recovery, cost estimates, repairs and insurance claims to uninsured loss recovery from third parties. With all parts of the process completely managed in-house by FMG’s accident management experts, you’ll end up saving both time and money.

Every part of our Accident Management service has been designed to be as simple and as straightforward as possible. FMG’s bespoke operational platform, Ingenium, efficiently manages the allocation of all claims across their dedicated customer service teams to help deliver the quickest outcome possible and get your drivers back on the road!

Our focus is on keeping your drivers mobile - getting your vehicles back on the road in the shortest time possible and reducing the impact on your business.


Features and benefits at a glance

  • Available 24/7, 365 days a year
  • Nationwide network of approved repairers
  • 265 fixed repairers, including 50 providing commercial vehicle repairs
  • 290 mobile units for roadside repair and/or recovery
  • 40 Xpress Centres
  • Same-day SMART (Small to Medium Area Repair Technology) repair available to minimise downtime
  • Integrated technology between body shops and engineers for fast and accurate approval of repairs, reducing the total cost of claims and keeping your driver mobile throughout
  • All aspects of the claim managed, so you don’t have to!


​ 24-hour Accident Management service

Available as an add-on or stand-alone service to fleets of all sizes, our accident management portfolio is focused on delivering added value and a consistently high level of service from the moment we are notified of your loss, through to the moment we get your vehicle safely back on the road.


Claims Line

When an incident occurs, a highly skilled and experienced team of claims handlers will provide all the support your driver needs, 24/7, 365 days a year.

There is no outsourced call handling and no long call wait times; your driver will speak to dedicated UK-based personnel who are familiar with UK geography, vehicle specifications and safety practices.

Claims handlers will capture the key information, including any potential specific concerns, to ensure that their claim can be validated, the vehicle is recovered (if necessary), and a repairer allocated as quickly as possible.


Innovative and Intelligent

FMG’s Ingenium platform will keep you and your drivers regularly informed as we bring the entire Accident Management process to a fast and successful conclusion. To minimise stress and offer added reassurance, the FMG team will stay in touch with your driver from the first call they make right through to the day it’s repaired and returned.


Repairs and Downtime Management

We provide a range of industry-leading repair options to minimise off-road times to an absolute minimum. These include SMART repair, mobile repair, and Xpress Centres (situated at retail-friendly locations).

Approved repairers are selected for their experience, skills and specialist equipment. Working to pre-agreed rates for parts and labour and committed to demanding service levels, they are regularly audited to ensure a consistently high level of delivery.

Following an incident, we remain in contact with your driver to keep them informed of the progress of their repairs and claim, ensuring that the vehicle is back on the road and the administration is completed as soon as possible.


Keeping Your Drivers Mobile

Every garage in FMG’s approved repair network is contracted to provide a courtesy vehicle which is organised in conjunction with your driver.

Vehicle collection and delivery is provided by the repairing garage at no extra cost within a 30-mile radius.

Claims Management

To ensure complete visibility throughout the process, you and your drivers can stay updated on the status of the repair, view damage photographs and view updates on the estimated date of completion via a dedicated web-based portal.


Our Partner

ALD Automotive Accident Management is powered by FMG, who are one of the UK’s leading accident management specialists. With more than 30 years of experience, they manage over 500,000 vehicles in the UK and are committed to providing ALD Automotive customers with the highest levels of service. Our shared ethos, combined with leading technology, means that we can deliver a seamless and highly efficient resolution to any motor claim incident.

  • Over 30 years’ experience in providing accident management and vehicle repair services
  • Award winning service: Fleet News Awards 2018 ‘Outstanding Customer Service’ and Claims Management Award 2017 ‘Insurer of the Year’
  • Comprehensive BS 10125-certified and/or manufacturer approved partner support repair network – car, van, HGV and specialist repair services with good capacity across the UK
  • In-house Service Centre available 24/7, 365 days of the year
  • Advanced technology solutions, both internally and via customer web-based portals
  • Highly skilled and experienced teams with significant technical expertise